UniFirst reviews

1368122790

Reba F

google

2

We've been using this company for several years. We called the Valencia office twice recently and got such RUDE unprofessional customer service from the manager that we're taking our business elsewhere. I highly recommend staying away from this company. They do not appreciate their customers - the ones who drive their business profit...

1374171814

Alan Lasiter

google

1

1631031245

Jimmy Howard

google

5

Really learned a lot from the class Ryan Russell was a excellent instructor

1630414612

Walker Rose

google

5

We recently set up uniform service through UniFirst. Nick was very informative about the process, pricing and options. He has made sure to set us up with not only uniforms but also supplies for our office.

1383670276

Kyle G

google

1

Unifirst in Melrose Park, IL couldn't get anything right from the very start. Pricing was very attractive, and I would say you get what you pay for, but it wasn't worth it. The sales process was long and painful, but they still won the contract. Zero Quality Control....our shirts keep coming back stained up with grease. And not just a little. These shirts are coming back destroyed and smell terrible. Good intentions......our driver is replacing the shirts since its obviously their fault, but when our shirts keep coming back ruined, and our drivers are forced to wear disgusting shirts, don't you agree that it was better to not have the service at all? *UPDATE* After contacting corporate, the District Service Manager is trying his hardest to "fix" the problem. Take my advice and just pick shirts that don't stain easily. Less cotton? Nice executive shirts just don't work with Uniform services because sooner or later they WILL get ruined. It's just sad that Unifirst didn't even make it 3 months without doing just that. Some of our employees are looking forward to their 3rd set of shirts. I am looking forward to washing my own. **UPDATE2** Unifirst has figured out how to wash our shirts correctly, and after replacing almost all of our shirts 2-3 times, it seems more smooth now. HOWEVER, EVERY WEEK WE FIGHT OVER THE INVOICE! They nickle and dime us on everything. We refuse anything more than the weekly amount that was agreed upon when we signed the contract. They try to charge us for repairing clothes they damage as well as try to charge us finance charges for not paying their invoices "on time". Let me tell you....their salesman told us Monthly Invoices were no problem. Not only can they not do monthly invoices, but they keep saying they are going to "look into it" when I call to complain, and they simply don't call back, then tack on another fee on the next invoice. This company is pathetic.